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Troubleshooting

Activation problems

  • Make sure you enter the same email you purchased with, and the key exactly as in the email (ZUME-XXXX-XXXX-XXXX-XXXX).
  • "Already active on 3 devices" - deactivate an old device (Help → Deactivate This Device there), or contact support.
  • "Could not be verified" - check your internet connection and try again. If your subscription was cancelled or refunded, the license is no longer valid.

Where logs and settings are

  • Windows: %LOCALAPPDATA%\\ZumeEditor\\ (logs under logs\\).
  • macOS: ~/Library/Application Support/ZumeEditor/.
  • Linux: ~/.local/share/ZumeEditor/ (or $XDG_DATA_HOME).

Reset settings

Close the app and move or delete settings.json in the folder above; the app recreates defaults on next launch.

Reporting a bug

Please open an issue with your OS, the app version (Help → About), steps to reproduce, and the relevant lines from the log if you can. See also Support.